Frequently Asked Questions

Welcome to the Luminerox FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, payments, and returns. If you need further assistance, our customer support team is always happy to help.

1. About Luminerox

Who owns Luminerox?

Luminerox is owned and operated by LUMINE LTD, a company registered in England and Wales.

What does Luminerox sell?

We specialize exclusively in lamps and lighting products, offering modern, functional, and stylish solutions for homes and commercial spaces.

2. Ordering & Products

How do I place an order?

Simply browse our website, add your chosen lamp(s) to the cart, and proceed to checkout. You will receive an order confirmation email once your purchase is complete.

Are your products safe and compliant?

Yes. Our lighting products are selected to meet applicable safety and electrical standards. Always follow the provided installation and usage instructions.

Will the product look exactly like the photos?

We strive for accurate representation; however, slight variations in colour or finish may occur due to lighting conditions and screen settings.

3. Shipping & Delivery

Do you offer free shipping?

Yes. We offer free shipping on all UK orders, with no minimum purchase required.

How long does order processing take?

Handling Time: 1–3 business days (Monday–Friday)

How long does delivery take?

Standard Delivery: 4–8 business days
Extended Delivery: 5–11 business days depending on your city and location

Delivery times are estimates and may vary due to courier or external factors.

Where do orders ship from?

All orders are shipped from our UK warehouse located in Luton.

4. Returns & Refunds

What is your return policy?

We offer a 30-day return policy starting from the day you receive your order.

Are returns free?

Yes. Returns are completely free. There are no return shipping costs or restocking fees.

How do I return an item?

Contact us at info@luminerox.com with your order number, and our support team will guide you through the return process.

When will I receive my refund?

Refunds are processed within 5–10 business days after we receive and inspect the returned item.

5. Damaged or Faulty Items

What if my lamp arrives damaged or defective?

If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos or videos. We will arrange a replacement or full refund at no cost.

6. Payments

What payment methods do you accept?

We accept secure payment options including:

Credit & debit cards
Shopify Payments
PayPal
Other methods shown at checkout

Is my payment information secure?

Yes. All payments are encrypted and processed through secure, PCI-compliant payment gateways. We do not store your card details.

7. Order Changes & Cancellations

Can I cancel my order?

Orders can be cancelled before dispatch. Once shipped, the order must be returned under our return policy.

Can I change my shipping address?

If your order has not yet been dispatched, contact us immediately. Address changes after dispatch may not be possible.

8. Customer Support

How can I contact Luminerox?

📧 Email: info@luminerox.com
📞 Phone: +44 121 409 0822

What are your customer service hours?

Monday – Friday: 09:00 – 17:00 (GMT)
Saturday & Sunday: Closed

9. Company Information

Store Name: Luminerox
Legal Entity: LUMINE LTD
Company Registration Number: 16836010

Registered Address:
34 Harlech Street,
Leeds, LS11 7DY,
England, United Kingdom

Warehouse Address (Shipping & Returns):
14 Carteret Rd,
Luton, LU2 9JY,
United Kingdom

10. Still Need Help?

If your question isn’t listed here, please contact us directly. Our support team will be happy to assist you.