Payment Policy

This Payment Policy outlines the accepted payment methods, billing procedures, and payment security measures used by Luminerox, owned and operated by LUMINE LTD.

1. Company Information

Store Name: Luminerox
Legal Entity: LUMINE LTD
Company Registration Number: 16836010

Registered Address:
34 Harlech Street,
Leeds, LS11 7DY,
England, United Kingdom

Warehouse Address (Shipping & Returns):
14 Carteret Rd,
Luton, LU2 9JY,
United Kingdom

Contact Information:
📧 Email: info@luminerox.com
📞 Phone: +44 121 409 0822

Customer Service Hours (GMT):
Monday – Friday: 09:00 – 17:00
Saturday & Sunday: Closed

2. Accepted Payment Methods

We accept a variety of secure payment methods to ensure a convenient checkout experience, including but not limited to:

Credit and debit cards (Visa, MasterCard, American Express)
Shopify Payments
PayPal
Other secure payment providers available at checkout

All available payment methods will be displayed during the checkout process.

3. Currency

All prices and transactions on www.luminerox.com are processed in British Pounds (GBP £).

4. Payment Timing

Full payment is required at the time of placing your order. Orders will not be processed or shipped until payment has been successfully authorized and received.

5. Payment Security

We take payment security seriously.

All transactions are encrypted using SSL (Secure Socket Layer) technology
Payments are processed by trusted, PCI-DSS compliant third-party payment gateways
Luminerox does not store, process, or have access to full payment card details

6. Failed or Declined Payments

If your payment is declined or fails:

Your order will not be confirmed
You may be asked to try an alternative payment method
Luminerox is not responsible for bank or payment provider errors

Please contact your bank or payment provider for further assistance.

7. Fraud Prevention

To protect our customers and our business, we reserve the right to:

Verify billing information
Request additional identification where necessary
Cancel or suspend orders suspected of fraud or unauthorized use

8. Pricing Accuracy

While we strive for accuracy, pricing errors may occasionally occur.

If a pricing error is identified:

We reserve the right to cancel the affected order
You will be notified and issued a full refund if payment has been made

9. Refunds

Approved refunds are processed in accordance with our Refund & Return Policy:

Refunds are issued to the original payment method
Processing time: 5–10 business days after return approval

10. Taxes & Duties

All applicable UK taxes are included in the product prices unless otherwise stated. There are no additional customs duties for UK domestic orders.

11. Payment Disputes & Chargebacks

If you have a payment-related concern, we strongly encourage contacting our customer support team before initiating a chargeback.

Unauthorized chargebacks may result in:

Account restrictions
Order cancellation

12. Changes to This Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Changes will be effective immediately upon posting on our Website.

13. Contact Us

For payment-related questions, please contact us:

📧 info@luminerox.com
📞 +44 121 409 0822